Frequently Asked Questions

Browse our catalogue, add products to your bag, and proceed to checkout. You'll fill in your delivery details, choose a payment method, and place the order. It's straightforward — most customers complete checkout in under two minutes.

We accept UPI (Google Pay, PhonePe, Paytm), Credit and Debit Cards (Visa, Mastercard, Rupay), Net Banking, and Cash on Delivery (COD). All online transactions are secured with 256-bit SSL encryption.

Orders can be cancelled or modified within 12 hours of placing them. After that, the order enters fulfilment and cannot be changed. Please contact us immediately at our contact page if you need to make changes.

Absolutely. We use 256-bit SSL encryption for all transactions. We never store your card details — payments are processed through secure, RBI-compliant payment gateways. You'll also see the padlock icon in your browser on our checkout page.

Standard delivery across India takes 3–7 business days. Metro cities (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai) typically receive orders within 3–4 days. Remote pin codes may take up to 7 days. You'll receive a tracking link as soon as your order ships.

Yes! All orders above ₹999 enjoy completely free shipping anywhere in India. For orders below ₹999, a flat ₹49 shipping fee applies. Tip: add a second product to qualify for free shipping — it's often worth it.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also use our Track Order page to check the latest status anytime.

Currently, we deliver only within India. We're working on international shipping for 2027. Stay tuned by subscribing to our newsletter on the homepage.

We offer a 7-day return window from the date of delivery. Items must be unused, undamaged, and in their original packaging. To start a return, contact us via the Contact page. Read our full Refund & Return Policy for details.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited to your original payment method. UPI and card refunds typically appear within 3–5 business days after processing.

We're really sorry to hear that. Please contact us within 48 hours of delivery with a photo of the damaged product. We'll arrange a free replacement or full refund with no questions asked. This is covered under our 10-day replacement guarantee.

Yes — 100% genuine. Our prices are low because we buy directly from manufacturers and cut out layers of middlemen, warehousing costs, and retailer markups that traditional retail relies on. Every product is quality-tested before it goes online. The savings go directly to you, not to a long supply chain.

All products come with a 10-day replacement guarantee from Alphabet Store. If anything stops working within 10 days of delivery — through no fault of your own — we'll replace it for free. This is on top of the standard 7-day return window.